Booking Policy
All payments must be made prior to taking a class or fulfilling a booking, in full.
“Paying after or later” will not be accepted.
Students must book a minimum of 3 hours before the start time of a session.
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Restrictions
Students will not be able to book into classes without a login , unsigned waivers or if the student has a negative account balance or outstanding fees on their accounts.
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Missed Classes
All missed classes, for those with packages, can be made up on any other standard class that is listed on the current timetable before its expiry of equal or lesser value.
Memberships, Workshops and Photoshoots excluded.
Once your membership or pass has expired, it cannot be extended or adjusted.
It is your obligation to use all missed classes before they expire every week.
Kittens will only allow term transfers (not including catch-up classes) for a later term, due to pregnancy, illness and injury, if a doctor’s certificate is provided.
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Timetable and Scheduling
Classes may be cancelled, changed or added at Kittens’ discretion without ample notice.
In this case, students will be eligible to make up a class on another class within the current term's timetable.
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Change of Mind
An admin fee of $10 may be charged for booking changes.
Refunds will not be provided for change of mind.
Cancellation & No-Show Policy
Early Cancellation
Students can cancel a scheduled class 3 hours before the scheduled class.
Late cancellations will incur a $10 penalty fee, if cancelled less than 3 hours before scheduled class.
If you cannot cancel your class through Fitune, it is important to contact the studio via the many available contact methods such as email, text, social media or contact the instructor responsible for your class, to avoid this fee.
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No Shows
No shows will result in a $10 no show penalty fee. Credits will not be accepted.
It is important to contact the studio via the many available contact methods such as email, text, social media or contact the instructor responsible for your class, to avoid this fee.
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Grace Period
Oops, life got in the way, we understand.
Just send us a message and we may waive your late cancellation fee or no-show fee, within 12 hours of a missed class.
If the fee begins processing or has been charged on your account, we can only offer a credit and no refunds will be given.
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Why do we have these fees?
Late Cancellations and No Shows lead to empty spaces in the studio while someone else misses out on a class that they could have enjoyed.
If a member fails to turn up for the class, this means that another paying member is being kept from participating.
It also avoids classes from being cancelled at short notice which can also affect our highly qualified instructors and their time is important to us.
We might have a full class on our attendance list, but if we have no shows, this affects the business, its students and the instructor assigned to the class.
We believe that the establishment of these policies will help us maintain the efficiency and quality of our classes while providing transparency and fairness to our students and instructors. We appreciate your understanding.
Waitlist Policy
If a class is full, you can put yourself on the waitlist for the class.
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Progress Booking
Waitlist spots nearly always come through, so please only waitlist if you are certain you will be able to attend the class.
Your spot on the waitlist will automatically progress if an available spot opens up regardless of if you have “confirmed” via text or not.
You may be charged for this Automation.
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Walk Ins
All classes have a capacity limit and we do not overbook our classes.
If you have not booked online or are on the waitlist for a class, you are more than welcome to show up and take any available places in the class. Although it’s not guaranteed, you will more than likely get a spot.
The Instructor reserves the right to not accept your spot in class.
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Waitlist Charges
If you are on a membership, your class credit will be used.
If you are not on a membership, your account may be charged for the class regardless if you confirmed your participation, so please only waitlist if you are certain you will be able to attend the class.
Payments & Refunds
All payments are final and the Kittens are unable to give refunds for any reason including illness, injury, pregnancy, relocation etc.
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Payments
Kittens will withhold your payment if you choose to cancel your class enrolment or workshop.
Payments will not be refunded, however it is possible to use the payment to secure another class or workshop.
You will not be permitted to enter the class, workshop or practice time if you have been withdrawn from classes due to outstanding fees.
Kittens require no less than 3 hours notice from the start time of the class to be able to transfer enrolments. You may forfeit your payment or pre-booked enrolment if you give less than 3 hours of notice.
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Transfers
Transfers of fees to another term will not be granted under any circumstance except for:
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Courses cancelled due to student’s ill health; credited for the remainder value to be used within 12 months. In order to receive this credit, you must give written notice and a medical certificate that confirms that sickness or incapacity.
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If Kittens need to cancel a class or course. See below:
Kittens reserves the right to change or cancel a class up to and including the date of the course if sufficient bookings have not been met. -
In the event of a class or course being cancelled, every effort will be made to avoid inconvenience by offering alternative dates and times. If we are not able to offer a suitable alternative class, a refund will only be granted at the discretion of Kittens.
Dishonour Fee
Any failed payments incur a failed processing fee through our third-party Payment Gateway.
We have no oversight or control of any deductions related to dishonour fees.
We will not refund or credit any payments related to dishonour fees. It is your responsibility to ensure that adequate funds are available in your account as per your deduction schedule.
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Outstanding Accounts
Should you neglect to pay for a class and continue to participate in that class, you will be refused to take any further classes until your account has been settled.
Should you refuse to settle your account within 4 weeks of being notified by Management of your outstanding payments, the matter will then be rectified by the Debt Collection Agency.
Membership Policy
By purchasing a membership, you are entering a contract with Kittens commencing from the date of purchase.
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Contract Term
Memberships run for a minimum of 24 weeks – 3 terms.
By purchasing a membership, you acknowledge that the contract is locked in for 24 weeks.
A dishonour fee may be charged if your membership payment cannot be processed for any reason.
This amount is charged directly from the third-party payment portal, Kittens have no control over these payments, we do not receive these payments and will not be liable for them.
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Bookings
Purchasing a membership does not guarantee a spot for your class.
Bookings must be made, in advance, to secure your spot.
Class passes expire weekly and do not rollover to another week: it is important to use your class pass credits as we will not offer make up classes.
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Membership Hold or Cancellation
Membership holds can be scheduled for up to 6 weeks, for any reason, but will recommence to finish off the 24-week locked in period.
Pausing memberships will automatically cancel any future classes booked.
Contact us should you wish to cancel your membership after the 24-week period.
Early Termination of Membership Exit fee may be charged; Total is calculated by the cancellation date to the end of contract term.
Alternatively, we will accept a doctor’s certificate if you are unfit to attend classes due to illness or injury.
Loss & Damages
Liability
Students will be liable for any damages made within the studio, property, equipment and products for sale.
The Kittens will not be held responsible for lost or stolen items within the studio.
You must remove necklaces, rings, bracelets, and watches to avoid damage to Kittens equipment and your valuables. Kittens is not responsible for your valuables.
PARTICIPATION AGE
Students must be 18 years of age or over to participate in the studio classes.
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Under 18
Students under the age of 18 must provide guardian consent.
Please contact the studio if you are a legal guardian and would like to enrol a student under the age of 18.